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Need A Lighting Pro? Call 319-294-7099

Customer Service

  • Shipping & Delivery

    Shipping costs on most items are calculated at the time of purchase using the weight of the items currently in the shopping cart. Ground rates are pulled from several carriers with the cheapest shipping rate displayed. Bulky items that have excess weight may be considered “freight” shipping and subject to a flat rate shipping amount which will be displayed at the time of purchase.

    Lighting Sales LLC only ships to the lower 48 States in the United States of America. If you are interested in express or overnight delivery please call and speak with an account representative. Some items sold on this website are shipped directly from the manufacturer; as such we are unable to guarantee order processing times. Lighting Sales LLC is not responsible for any shipping delays due to unforeseen reasons such as weather or other service carrier disruptions.

    Please call an account representative at 319-294-7099 with any shipping related questions.

  • Privacy & Security

    Lighting Sales LLC is committed to building trust and strong relationships with our customers. We take customer Privacy and Security very seriously so you can be assured your personal information is protected while doing business with us.

    • SSL Encryption: Our website is secure with SSL encryption on the shopping cart page. You can be sure that while your order is being processed your personal information is secure.

    • Your Information: At the time of sale Lighting Sales LLC collects personal information such as email, phone number and postal addresses. This information remains secure on our servers and will never be sold or given to a third party vendor. This information will only be used to contact you in the event of a failure in processing the order OR if you consented that you would like to receive emails regarding future promotions at Lighting-Pros.com

    • Cookies and Website Tracking: Our website utilizes website tracking scripts to track visitor movement, clicks and traffic through the website. None of your personal information is provided and only used to analyze website traffic to provide guests to our website a better overall experience.

  • Returns & Replacements

    Lighting Sales LLC hopes that all of our customers are satisfied with the products we offer. However we understand that sometimes what you ordered is not what you intended to or other problems can arise. For these reasons we offer a 30 day return policy from the date of purchase. All returns are subject to a 25% restocking fee and the customer is responsible for all shipping costs.

    Please call us 319-294-7099 if you have any questions or concerns regarding our return policy.

  • Ordering

    All orders placed through our website are processed using a secure SSL security encryption. Lighting Sales LLC also accepts order over the phone.

    Simply call us at 319-294-7099 to place your order.

  • Pricing & Promotions

    All of our products are competitively priced. As stated in the About Us section of our website, we are able to offer our customers lower prices and an overall better buying experience because we do not have huge overhead costs like some of the major electric supply retailers do. We feel that we can beat any competitor in price and quality.

    If you see an item that you feel is overpriced or unfair please call us at 319-294-7099 and we would be happy to assist you.

    Lighting Sales LLC runs promotions on discontinued items or overstocked items from time to time. Please sign up to our mailing list to be informed of these steep discounts.

  • Viewing Orders

    At any time during the order process you can view the status of your order by visiting the “Order Information” page. Enter the required order information and submit the form to view the details of your order.

  • Updating Account Information

    To update your account information click the “My Account” link which is located on the home page. From here you can change your address, email or update to a new password.

© 2017 Lighting Sales LLC All Rights Reserved.